How to create a medication alert profile

Alert notifications are based on a trigger time. For medication alerts this trigger time is the scheduled time for the medications to be administered.

Alert notification profiles are created at System Configuration > Alerts.

1. Select Add Alert Profile

2. Give the alert profile a name (Label)

3. Set the time trigger. This is a relative measure (+/- minutes from the scheduled time of the medication). Negative times will action before the scheduled time and positive triggers will action after the scheduled time of medication.
   Multiple Legs or Events: Alert Profiles can have multiple legs or events with each leg using a different time trigger and also different delivery targets for the notification. This allows you to escalate the Alert Notification over a time scale.

4. Set who will be notified. You can set multiple roles or individuals to be notified for each leg of the alert structure.
   * Selecting a ROLE to be notified will reference the Groups Managed settings for any staff member that is in that role. The alert will only be delivered to people in that role who’s Groups Managed settings match the student’s profile for Year and House.
   * Selecting a SPECIFIED CONTACT to be notified will alert that person for all students regardless of Year and House settings.

5. Set the communication method. Alert notifications can be sent by Email, SMS or Push notification. Note that Email and Push are free messages whilst SMS messages will involve a charge to your SMS account.

6. Set the message content that will be sent to the target recipient(s).
   * Note that SMS has a 160 character limit per message. Messages >160 characters will still be sent however it will be sent and charged as 2 or more messages for each contact that it is sent to.

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