Getting Support

User Guide

Web - Click the Help icon in the main menu and select User Guide, this will open the Parents Portal

App - Quick Link: Parent Mobile App User Guide

Knowledge Base & Help Desk

At the top of your Reach web portal, you will find a question mark icon. Clicking this icon will take you to the Reach Help Center, the Knowledge Base support website for Reach users, where you can search for answers, and if you need to, create a support ticket for our help desk or participate in the community discussions.

Quick Link: Reach Help Center

Video Tutorials: Parent User Support Videos

Parents Portal - Parent Support Videos

Email Contact

(1) You can contact Reach support directly by sending an email to support@reach.cloud

(2) Contact the Reach administrator within your school