Deleting Contacts and recovering deleted contacts in REACH
- Garry Jowett
How to delete a contact
Deleting contacts is simply a matter of opening the user's profile in the People Management > View Contacts screen and clicking on the Delete button, or by setting their deleted field to Yes. Once deleted a contact will no longer be visible in REACH.
If you are deleting a student then best practice is to also delete the student's parents.
How to view and recover deleted contacts
Reviewing and recovering deleted contacts is done in the People Management >> View Deleted Contacts screen.
In the Deleted Contacts dialogue you can search for any criteria of a deleted user and any matching records will be displayed in a list below the search dialogue. Opening the profile of a deleted contact will allow you to reset their Deleted Status to NO in order to reset the user as active in your portal.