Reach Assist allows you to create notification and alert structures that are delivered to various users based on times that trigger the alert sequence. For the Medications Module this means that you can
schedule notifications that are sent to students to remind them to take their medications
schedule notifications that are sent to staff to alert them about missed medications that may need attention
In the profile of your student population requiring scheduled PMO medications each day some medications may be very time sensitive and require active alert monitoring that is rigorous, others may require active alert monitoring that is more flexible whilst some medications may not require alert notifications at all.
Reach allows you to customise how you use alert notifications by allowing you to;
create multiple alert notification templates that can detemine both how rigorous the time monitoring is
determine who gets notified for each alert notification
determine the method of communication used for each triggered alert message (Email, SMS, Push notification)
create a sequence of time based alerts that can escalate an upcoming or missed medications to a series of people, and
determine which scheduled PMO medications have alert notification structures associated to them.
Alert notification profiles are created in the Alerts settings module at System Configuration > Alerts. Here you can create alert profiles that can be used anywhere in Reach.
Alert notifications are based on a trigger time. For medication alerts this trigger time is the scheduled time for the medications to be administered.
Select Add Alert Profile
Give the alert profile a label (name)
Set the time trigger.
This is a relative measure (+/- minutes from the scheduled time) for the student’s medication. Negative triggers will action before the scheduled time and positive triggers will action after the scheduled time of medication.
Multiple Legs or Events: Alert Profiles can have multiple legs or events with each leg using a different time trigger and also different delivery targets for the notification. This allows you to escalate the Alert Notification over a time scale.
Set who will be notified.
You can set multiple roles or individuals to be notified for each leg of the alert structure.
Selecting a ROLE to be notified will reference the Groups Managed settings for any staff member in that role and only alert them for students who match the Groups Managed settings for Year and House. Selecting an SPECIFIED CONTACT to be notified will alert that person for all students regardless of Year and House settings.
Set the communication method.
Alert notifications can be sent by Email, SMS or Push notification. Note that Email and Push are free messages whilst SMS mesages will involve a charge to your SMS account.
Set the message content that will be sent to the target recipient(s).
Note tht SMS has a 160 character limit per message. Messages >160 characters will still be sent but will be sent and charged as 2 or more messages.
