Userguide - Mobile App

This userguide provides information for Parent/Guardian users of Reach on the Reach Mobil App.

The Reach Mobile App is free and is available for use by all parents/guardians that have a user account on your Reach Portal.

The Mobile App provides access to the major of transaction elements for parent/guardian users. It is not a complete replication of all functionality available to users in the Reach web portal.

MORE …

Tap on the More button from the home screen to open extended functionality.
The available actionable sections will differ due to Login Type. Eg; Staff, Student, Parent

Surveys and Lists

Items are created and managed by your school, this feature allows an unlimited number of Surveys and Lists to be provided to students, parents, and staff. These are saved to your Reach Portal and are historically reportable. KB Article: How to Submit a Survey Response (Parent)

My Account

Three Tabs are provided for you to update and control the basics of your account data.

Personal Tab
Here the actionable fields are;

Name, Email, Phone, Date of Birth, Gender, and Address.

Update as required and tap the Save button

Security
Here the actionable fields are;

Username, PIN, Security Question, Security Answer.

Update as required and tap the Save button.
Reset Password button is also provided

Hosts
This is a view-only area.
Your associated Hosts are connected via People Management in the Web Portal.

Diagnostics

This page provides one simple option, Run Tests.

Tap the Run Tests button to activate. Each listed test will run, Green Ticks will appear.

The results will show directly on the screen.

Support Website

This opens the Reach Help Centre in an External Web Browser.
Quick Link: Reach Help Centre

The Support site areas are;
Your Area
Sign-in to activate Tickets. Here you can Create, Submit and View your previous logged Tickets

Knowledge Base
Your Library of data - Articles, User Guides, PDF’s and Tutorials.
Use the Search Bar, scroll down through the sections, or view items in the Popular or Recent Articles sections

Community
Be involved in the Reach discussion, scroll down or search recent comments.

Tap the Heading of a Discussion to open.
Read / Like / Share / Add Comment / Add Attachments and Tick the Notifications box to keep informed of that Discussion.
The Reach team are active participants in the Community, answering questions or working with the Development team to provide solutions.

Change Log

The Change Log is a new feature added from June 2020.
This lists changes and bug fixes that have been updated to the program code.
These changes affect how the Reach platform functions, both Mobile App and Web Portal.
This change log is a View Only area.

Each item listed is not an explanation of how things operate, only a record of changes that have been made to Reach.

About

A brief about the Reach Platform and current Copyright.

Debug

An internal system to send data from your Device to the Reach Support team.
This feature is to compliment your Current Ticket with the Support Site.

NOTE: Sending this to Reach Support does NOT mean a Support Team Member will contact you.
To create a Ticket, please visit the Support Website

Quick Link: Reach Help Centre

School Management

This section is provided for those requiring access to multiple schools.
Eg; A Staff Member, Teaching at different locations.

Logout

When the button is tapped, a pop-up confirmation will ask if ‘you are sure’, as you will be logged out of ALL your attached schools.

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