The Reach app is designed for use as a transaction platform, it is free and available for use by all parents that have an account on your school's Reach portal. The app provides access to the major transaction elements for parental users. It is not a complete replication of all functionality available via the Reach web portal.
To view detailed explanations of each section of the app, please view the: Parent Mobile App User Guide
How to Access Reach
Once you have a profile created via the Reach web portal by your school, your login will be set, at this point, you also have access to the mobile app.
Download the app, it is free and available to download for Android and Apple devices.
Search for 'Reach Student Life Management' in either the Google Play Store or iTunes store.
To view more detailed explanations please read the Article: How to Access & Use the Reach on a Mobile Device
Reach App Software Basics
How to Navigate in the Reach App
The main menu areas of the app are as follows;
Firstly, the home screen is sectioned into ‘cards’ for fast access to the main areas of Reach available to you.
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Secondly, the red menu bar across the bottom of the app, these buttons are quick links to features.
Thirdly, the central PLUS button at the bottom of the screen, once tapped, will pop up a list of quick access features.
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Home Screen / Metrics View
The Home Screen is your base Metrics View and launch point for the main functions of the app.
In the top right corner is the Reach Now messaging icon for fast access to the Communications feature.
NOTE: This icon may not appear, as Reach Now is an extension module to Reach and must be enabled by your school.
Each section of the home screen is explained in detail via this support guide; Parent Mobile App User Guide
Leave VIA the Mobile App
Parents are able to submit and edit leave requests within the app.
Activity Metrics
This panel visualises the total number of Pending and Approved Leave items.
Pending Leave – how many leave requests are awaiting approval from all parties involved, tap to open
Approved Leave – number of fully approved leave items in the system, tap to open
Create Leave button – will take you through a simple page-by-page process to create new leave, tap to open
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How to View Existing Leave Items
Tap the 'Leave' button from the bottom menu bar to open the manage leave screen, providing an array of filter and sorting options to view current and past leave items.
Quick filtering for Approved, Pending, On Leave, and Rejected leave items can be accomplished by selecting one of the 4 corresponding colour rectangles at the top of the page. Along the top right of the screen, you have the ability to search, filter, and sort by additional details.
Clicking on a leave item will display a variety of options to view, including the main details of the leave request, if any special meal accommodations were scheduled due to the leave timing, notes entered regarding the leave, and the complete audit trail of the approval process.
The example images below, from left to right show; the leave items to view, the central image shows the details of a leave item opened, the image on the right shows the details of the audit screen. A red line appears under the currently active tab.
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How to Create a New Leave Request
To create new leave, tap the PLUS button at the bottom center of the screen and choose New Leave Request. Follow the series of prompted screens to input the required details. Parents have the ability to select multiple legs of transportation for departure and return. For recurring leave, select the frequency and duration. Prior to submitting the leave request, review the details and make any changes if needed.
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How to Edit a Leave Request
Access the edit feature via manage leave, simply select either the pending leave button on the activity metrics card or by tapping the leave button from the bottom menu bar.
Select the required pending leave item, this will display its details page, then select the note and pen icon in the top right corner of the page. You can then progress through the pages to make any necessary updates. Use the prev/next buttons at the bottom to quickly move between the screens. When complete, tap the red finished button on the final summary page to Save.
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How to Add Hosts for your Child
The quickest way to add hosts for your child is by;
Opening a new leave request form
Enter details on each page and click next
When you arrive at the select host page, select the create new host menu option
This will extend the page down to reveal the new host form
Complete this form and click next
Continue through each page and complete the request
When this is saved, the new host will then be added to your child's profile, then in the future, you and your child can select that host when creating new leave.
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Getting Support
User Guide
Web - Click the Help icon in the main menu and select User Guide, this will open the Parents Portal
App - Quick Link: Parent Mobile App User Guide
Additional support: Reach Help Center
Knowledge Base & Help Desk
At the top of your Reach web portal, you will find a question mark icon. Clicking this icon will take you to the Reach Help Center, the Knowledge Base support website for Reach users, where you can search for answers, and if you need to, create a support ticket for our help desk or participate in the community discussions.
Quick Link: Reach Help Center
Video Tutorials:
Reach Help Center - Parent User Support Videos
Parents Portal - Parent Support Videos
Email Contact
(1) You can contact Reach support directly by sending an email to support@reach.cloud
(2) Contact the Reach administrator within your school
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