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This userguide will cover all modules that are available to Parents & Guardians however the features and options that are available to you on the mobile app will depend on the Reach moduels that your school uses.

There are three (3) distinctive navigation features in the Reach mobile app.

Firstly, as shown in the example images, your home screen is made up of several ‘Cards’ for fast access to the main features of Reach. The ‘Cards’ presented will differ with the type of login and active permissions that you have as a user.

At the bottom of your mobile app screen you will see a large PLUS button. This provides Quick Access to features that are available to you as a user.

These items are all about creation (Plus = Create) and each of the options will take you directly to a function to start create new items in Reach including Leave Requests and Messages.

There is a red menu bar across the bottom of the mobile app. This provides you with quick links to the main dashboards in your Reach portal.


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You are welcomed to the App with a greeting, the background image of your school, and your school logo, or the Reach logo.

Also in the top right corner is the Reach: Now messaging icon for fast access to the Communications area of the App. Tap this to open the Reach: Now feature. More information on this section is detailed in the Communicationssection below.  

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The Activity Metrics card visualises your total number of Pending and Approved Leave items that you have in the system.

Pending Leave is the number of leave events that are not yet fully approved (may be waiting for some or all of the approvers to confirm approval).
Approved Leave is the number of approved Leave items in the system. There are approved for use but not yet used or completed.

Create Leave button will open the Leave Request form. This will take you through a simple page-by-page process to create a new Leave Event quickly and easily.


The Events Card provides a count of how many events your child or children are involved in. This includes any events that these students are invited to register for, have already registered for or are on the waitlist for.

Students are placed on a waitlist when an event is over-subscribed.

The Events section of this Userguide details the functionality of the Events module in more detail.

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You will only see the Events Card and the Events item on the red menu bar if your school use using this module in Reach.

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The Communications Card is your access to the Reach Now module. This module provides for some advanced communications features in you Reach portal including

  • Direct Message Chat with staff

  • Noticeboards, and

  • Chat Rooms

 The Communications section below details the functionality of this feature.

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You will only see the Communications Card if your school use using this module in Reach.

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This Card is your access to the Reach Surveys feature.

If a daily survey has been created for your student to complete, a pop-up notification will appear once you login to the app.

Tap on the Surveys button to access all surveys that have been created for you to complete. These may include General Health & Wellbeing. Follow the simple layout to complete and Submit.

Tap on the Lists button to access the Lists that have been created by your school, these may include Daily Transport List, or Afternoon Activities. Follow the simple layout to complete and Submit a List.

The MORE section further details the functionality of Surveys And Lists within the Mobile App. 

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